Refund policy

Last updated: 22 October 2026

This Refund, Return & Cancellation Policy applies to purchases made on triberoute.com, operated by Triberoute Essentials Pvt Ltd ("Tribe Route", "we", "us"), VPO Sughar, Palampur, Himachal Pradesh 176061, India. By placing an order, you agree to this policy.

1. Why our products are non-returnable

Our perfumes, essential oils, aromatherapy blends, roll-ons, kernel oils and skincare are personal-care products. For hygiene, safety and product-integrity reasons, we do not accept returns or exchanges for change of mind, personal preference, or perception of fragrance, and we cannot accept back any product that has been opened, used, tested, or had its seal, cap or packaging tampered with.

2. When we will replace or refund

We will gladly help if your order arrives:

  • Damaged in transit (e.g. broken bottle or cracked packaging);
  • Leaking or defective (e.g. faulty spray pump or rollerball, on arrival);
  • Wrong (a different product, variant or size from what you ordered); or
  • Incomplete (an item missing from your order).

3. How to raise a claim

  1. Email info@triberoute.com within 48 hours of delivery, with your order number in the subject line.
  2. Attach a continuous, unedited unboxing video that begins before the shipping package is opened and clearly shows the shipping label, plus clear photos of the product, outer box and any damage.
  3. Keep the product and all original packaging until your claim is resolved. We may ask you to return the item for inspection; where we do, we will arrange and pay for the return pick-up.

Claims raised after 48 hours, or without an unboxing video and photos, may not be eligible. If the outer package looks tampered with or damaged at delivery, please refuse it or note the damage with the courier and tell us right away.

4. Resolution

Once your claim is verified (usually within 2–3 business days), we will, at our discretion, send a free replacement of the same item or, if it is unavailable, issue a full refund for the affected item. For a missing item, we will ship it or refund it.

5. What is not covered

  • Opened, used or partially used products, and products whose seal has been broken.
  • Personal preference about fragrance, strength, longevity or texture. Fragrance perception and longevity vary with skin, climate and usage.
  • Skin sensitivity or allergic reaction. Please read the ingredients and do a patch test before use, as advised on each product page.
  • Damage caused by misuse, improper storage, heat or sunlight after delivery.
  • Discovery vials, samples, free gifts, gift cards and items marked "final sale".
  • Natural variation in handcrafted products. Our Chamba Thaal brass plates are hand-embossed, so minor differences in pattern, finish, tone or size are part of their character and are not defects.
  • Natural variation in colour, clarity or aroma between batches of botanical oils.

6. Order cancellation

  • You can cancel an order before it is dispatched by emailing info@triberoute.com with your order number. Prepaid orders cancelled before dispatch are refunded in full.
  • Once an order has been dispatched, it cannot be cancelled.
  • We may cancel an order (with a full refund of any amount paid) if a product is out of stock, if there is a pricing or listing error, if delivery to the address is not possible, or if we suspect fraudulent, abusive or reseller activity.

7. Refused or undeliverable shipments

  • Cash on Delivery: please accept COD orders you have placed. Refusing a COD order at the door, or being repeatedly unreachable, costs us shipping both ways. We may decline COD on future orders from customers with refused or undelivered COD orders.
  • Prepaid: if a prepaid order is refused, returned as undeliverable because of an incorrect address, or not collected, we will refund the product value once the parcel is back with us, less the actual forward and return shipping charges incurred.

8. How refunds are paid

  • Approved refunds are initiated within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to credit it.
  • For Cash on Delivery orders, we refund by bank transfer or UPI to an account in the customer's name, using details you provide to us by email.
  • Any discount, coupon or promotional value applied to an order is not refundable as cash.

9. Misuse of this policy

We reserve the right to refuse a claim or future orders where we reasonably suspect misuse of this policy, including repeated claims, altered evidence or claims for products that were not supplied by us.

10. Contact & grievances

For any question or complaint, contact our Grievance Officer: Grievance Officer, Triberoute Essentials Pvt Ltd, VPO Sughar, Palampur, Himachal Pradesh 176061 · info@triberoute.com · +91 97360 00987. We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 that cannot lawfully be excluded.