Shipping policy

Last updated: 22 October 2026

Orders on triberoute.com are packed and shipped by Triberoute Essentials Pvt Ltd from Palampur, Himachal Pradesh.

1. Shipping within India

Free shipping on all orders delivered within India.
Dispatch: orders are dispatched within 1–2 business days (Monday–Saturday, excluding public holidays). Orders placed on a Sunday or public holiday are processed from the next business day.
Delivery: usually 3–7 business days after dispatch, depending on your PIN code. Remote areas, the North-East, Jammu & Kashmir, Ladakh, and the Andaman & Nicobar and Lakshadweep islands may take longer.
Cash on Delivery is available on eligible PIN codes. We may limit COD by order value or location, or decline it for customers with previously refused COD orders.

2. International shipping

We ship to selected countries shown at checkout, for a flat fee of ₹1,800 per order.
Delivery usually takes 7–15 business days after dispatch.
Customs duties, import taxes and clearance fees are set by the destination country, are not included in our prices, and are payable by the recipient. If a parcel is refused or abandoned because these charges are unpaid, it is not eligible for a refund.
Perfumes and some oils are regulated as flammable or restricted goods by certain carriers and countries. We may cancel and fully refund an international order that cannot be shipped lawfully or safely.

3. Tracking

Once your order is dispatched, you will receive a tracking link by email or SMS. Tracking can take up to 24 hours to update.

4. Address and delivery

Please enter a complete address, PIN code and a reachable phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. Re-shipping may be charged.
To change your address, email us before your order is dispatched.
Our courier partners will usually attempt delivery more than once. Parcels that cannot be delivered are returned to us and handled as described in our Refund Policy.

5. Damaged or tampered parcels

If your parcel looks damaged or tampered with, please refuse it or record the damage with the courier at delivery. Record an unboxing video and email us within 48 hours of delivery, as explained in our Refund Policy.

6. Delays

Delivery times are estimates, not guarantees. We are not liable for delays caused by courier networks, weather, festivals, strikes, government restrictions or other events beyond our control, but we will always help you track and resolve a delayed order.